Artificial Intelligence has become a major buzzword in the tech and startup industry today, and one of the popular products that it has offered is chatbots. The question is, do you really need it for your business? The answer is “yes”!
Many entrepreneurs believe that chatbots are only meant for large corporations but the truth is that they can be used by any business irrespective of its size.
The following are some of the most compelling reasons why you need to start using chatbots as soon as possible:
If you have a team of customer support executives, then they can be available for the customers 8-10 hours a day tops. However, for the rest of the time, if a customer wants to inquire about a certain product or service, then they can’t get in touch with you. This gives them an opportunity to look for alternative brands that might be using chatbots that answer all their questions. In other words, when the period during which you are able to engage with your customers is limited, it can hurt sales big time.
The majority of online shoppers prefer emails and live chat over phone calls when they need to contact a company. However, they also want instant responses. This can be a problem when you are receiving too many requests on your live chat service at the same time since a customer executive can engage with only one customer at a time. However, with a chatbot, you can address a large number of users simultaneously since it’s all automated.
Hiring full-time or even part-time employees can have a huge impact on your cash flow. However, by setting up an advanced chatbot you can save a lot of money and use it for more important business processes that directly contribute to the revenue.
It won’t be an exaggeration to say that today, chatbots have taken the industry by storm. There are so many IT companies that are offering intelligent chatbots for all kinds of industries and roles. Thus, it’s not hard to find one that meets your requirements without affecting your budget. So, there is no reason for you to not try it at the very least.