Search
Chatbots Stealing Jobs in Insurance Sector
January 17, 2018
The increased use of chatbots in the insurance sector for basic job profiles like customer service, grievance addressing, query handling, etc. has become a major concern for the job seekers.
Birla Sun Life Insurance (BSLI) was one of the first few insurance companies to roll out an advanced chatbot in March 2017 that could help customers with their queries, provide quotes, and do many more things like giving personalized responses, etc.
IndiaFirst is another private insurer that’s using chatbot as well as Artificial Intelligence for handling basic tasks that were traditionally undertaken by the actual staff.
