Fincare Small Finance Bank launches video banking services

With the aim of reducing waiting lines and providing location agnostic banking services, the Bank launched the video banking platform where customers can connect face-to-face with a customer service representative of the bank and also chat, simply by initiating a video- call using the Bank’s WhatsApp. canal.

The channel supports the increased drive towards modern, digital banking tools with elements of higher personalization, speed and convenience, with the satisfaction of a complete interaction without the need to visit a physical branch. This channel not only brings the bank closer to the customer, but also helps in providing possible services.

Speaking about the new proposition, Ashish Misra, Chief Operating Officer – Retail Banking, Fincare Small Finance Bank, said “Fincare Bank has been at the forefront of using innovative technologies to simplify customers’ lives and provide them with platforms suitable. As a digital bank, we are always looking to build capabilities that meet customers’ needs for “convenience banking”. Video Banking is one such capability that aims to redefine the banking experience for millions of retail customers”.