Haptik launches self-serve enterprise CX platform

Jio Haptik Technologies Limited (Haptik), a subsidiary of the $70 billion Jio Platforms bunch, today reported the launch of their new self-serve Enterprise CX platform to help brands with build cutting edge Intelligent Virtual Assistants in a low code climate and go live within a few days.

The platform has been based on long periods of experiences generated from more than 300 enterprise solutions that Haptik has enabled across the world, aggregately driving multiple billion conversations to date. It is explicitly planned remembering the client experience needs of Haptik’s center demographic, which are customer brands across E-Commerce, Digital Native and Gaming, Insurance, Mortgage, and Telecom industries.

The pandemic has just accelerated the adoption of digital chat and voice assistants across the enterprise, driven by the customer shift to be on the online and ever connected. Gartner gauges the Conversational AI Platform market to be $2.5 billion of every 2020, growing at a staggering pace of 75% year over year. In any case, perhaps the greatest challenge in the business today is the speed of deployment and time-to-value for such solutions.