Tata Consultancy Services (TCS) in an announcement said that it is expanding its strategic partnership with SBI Cards and Payments Services, India’s biggest pure-play credit card issuer, to drive the last option’s next leg of digital transformation.
The new engagement is based on a very long-term partnership. TCS had helped the organization transform its core cards sourcing platform and digitized a huge portion of the process. The future-ready, agile platform customized client experience and help boost sales and retention.
During the Covid-19 emergency, while social distancing norms were affecting customer interactions, TCS worked intimately with SBI Card to implement video KYC and e-signature to completely digitalize its cards sourcing process.
“At SBI Card, we have had the option to implement various high-performing and scalable technology initiatives over the years in a relationship with TCS. These have been designed to support our quickly growing client base and expanding business operations. In fact, we have been reclassifying client experience for our clients by investing in top-tier digital capabilities to ensure enhanced customer engagement and payments experience,” said Rama Mohan Rao Amara, CEO, SBI Card.