Putting the Customer at the center of digital India
January 22, 2021
The telecom transformation in India is an unparalleled success story. From a tele-density of 2% in 1995 to 12% in 2005 to more than 90% in 2020, things have progressed significantly. India today has more than 500 million dynamic web clients, who burn-through the most noteworthy volume of information in the world (normal of 25GB every month) and pay the lowest rates on the planet (normal cost of $0.30 per GB versus $8 in the US).
This enormous rise in the utilization of the mobile internet helped establish the framework for some organizations, other than conveying administration effectively.
With accelerating consumption, India has become a worthwhile market for B2C tech organizations, which thrive on a growing reliance on their foundation. However, this likewise implies that India earnestly needs an advanced administrative structure which enables the shopper to use this digital change without being vulnerable against information security threats.
So far, India’s way to deal with customer empowerment is conflicting, best case scenario, and relies upon whether the area has a regulator overseeing it.