RBL Bank partners with creditas solutions to automate collections

RBL Bank has announced a partnership with Creditas Solutions, a global technology organization in the field of delinquency management, for its ‘Neo Collections’ platform. RBL Bank will use the SaaS-based platform to accelerate efficiency in collections across the loan cycle.

It will enable the Bank to offer its customers a convenient, consistent, and non-intrusive repayment experience. Clients can access their consolidated account information anytime, on any device, and choose the most convenient payment option for repayments in just a few clicks. The intuitive platform will additionally direct clients with personalized and meaningful insights to further improve their credit score.

Powered by cutting-edge AI and ML technology, the platform is built to intelligently automate strategies for connecting with clients individually in an emphatic manner and motivate them to repay loans. The platform can likewise determine the best game plan for each client by offering highly customized payment plans to service debt, plan an EMI plan or pick payment resolution options.

Harjeet Toor, Head – Retail, Inclusion and Rural Business, RBL Bank, said, “At RBL Bank, client-centricity is at the core of all our business solutions. Presentation of the ‘Neo Collections Platform’, reaffirms our emphasis on using technology to upgrade client experience, guarantee legal consistence and improve collection efficiencies. The Neo Collections Platform, a Do It Yourself (DIY) debt management platform, will help our clients seamlessly monitor, manage and pay their dues.”