SBI eyes bigger share of loans to private biz

India’s largest lender wants to reduce the time taken to process corporate loans and to identify pain points for these customers before and after the loan sanction, showed the document cited above. The document is in the form of a proposal to hire a consultant for this transformation.

As part of the revamp, the lender wants to focus on five broad areas: growth strategy, ecosystem banking, analytics capabilities, digital revamp, and enabling relationship managers.

SBI has proposed the appointment of a consultant to analyze its market share in various markets and market segments and to suggest growth strategies to ramp up its share in those markets. These include formulating strategies to increase share in various micro-markets and in loans to the non-government and non-public sector undertaking (PSU) segment. According to SBI, the consultant must benchmark the technology stack of peer lenders; conduct a “gap assessment basis inputs from branches, relationship managers and customers”.

It should also do a “thorough evaluation of current bank stack and plan “tracking (loan) proposals in the pipeline through a dashboard to improve turnaround time”. This would include sending text messages to involved parties after each stage of loan processing.