India Post Payments Bank launches WhatsApp Banking services

India Post Payments Bank (IPPB) on Friday launched ‘WhatsApp Banking Services’ in collaboration with Airtel, which will allow the IPPB customers to access banking services on their mobile phones. According to the Union ministry of communications, the move is aligned with the government’s objective of promoting digital and financial inclusion among citizens in their language.

The Airtel-IPPB WhatsApp Banking solution aims to provide multi-language support, making it even easier for customers, especially those in rural areas. This move of accessing banking services in their preferred language will seamlessly connect IPPB customers with their banks on WhatsApp.

Gursharan Rai Bansal, CGM & CSMO – India Post Payments Bank said, “We are delighted to work with Bharti Airtel as our partner in driving digital and financial inclusion in India. We believe that the financial services driven by technology have a great potential and can go a long way in ensuring that the best financial products reach the farthest corners of the country.”

Abhishek Biswal, the business head of Airtel IQ, has emphasized the advantages of the new WhatsApp Banking channel saying that Airtel IQ is a secure and intuitive cloud communication suite that already provides SMS and voice communication services to IPPB customers.

He also stated that the addition of WhatsApp messaging will provide customers with a two-way communication channel, enhancing their banking experience with IPPB.