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Online commerce industry to touch $188bn
July 08, 2021
The online commerce industry is projected to arrive at USD 188 billion in 2025 from USD 64 billion last year, with developing shopper inclination to buy on the digital marketplace, as per a report by Ficci. The report ‘A reformist shift from transactions to trust’ was released on Wednesday.
“Presently, consumers are no longer turning to online business as an alternate buying channel its huge development, projected to arrive at USD 188 billion of every 2025 from USD 64 billion out of 2020, is signalling to its cementing as the default, primarily channel for many,” the report said.
Addressing the inaugural session on Building Customer Trust in a Pandemic Era at the Customer Trust Summit 2021, Consumer Affairs Secretary Leena Nandan said that trust and transparency have never been more important than now.
Elaborating on how brands and organizations can provide experiences that address clients’ issues during these stressful times, Nandan said the different drives of the BIS are focused on industry needs.
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