Thomas Cook Delays Refund by Two Months
October 04, 2019
Customers of Thomas Cook, Britain’s oldest travel brand, are now looking at a two-month delay in the processing of their refunds. The agency, since their recent bankruptcy, has been in a scramble to liquidate assets and refund disappointed passengers who trusted the 178-year-old agency.
The UK Civil Aviation Authority (CAA) announced that a new online payment system was in the works to launch next week. This solution would enable them to refund bookings made by all payment methods within 60 days of commencing.
The bookings made by direct debit, however, are likely to be refunded within the next 14 days. This is better news for nearly 100,000 bookings that were made through the now-collapsed travel firm.